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IT Support Engineer

3.00 to 4.00 Years   Abu Dhabi, United Arab Emirates   30 Oct, 2024
ALI & SONS CO LLC
500 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

Purpose:To ensure provision of desk-side computer hardware, software, and peripherals support to users and corporate customers in line with the Service Level Agreements and company policies.Job Responsibilities/Accountabilities:

  • Provide initial technical support to users, addressing common issues with hardware, software, and basic network connectivity under the supervision of senior staff.
  • Assist in setting up new user accounts, configuring desktops/laptops and support Microsoft 365 configuration.
  • Troubleshoot and resolve simple hardware and software problems, escalating more complex issues to senior engineers when necessary.
  • Assist with the installation and configuration of computer systems, peripherals, and applications, ensuring they function properly.
  • User Onboarding: Support new employees by setting up workstations, installing required software, and providing initial IT guidance.
  • Hardware and Software Maintenance: Perform routine checks and maintenance on office equipment such as printers, scanners, and other peripherals.
  • Security and Updates: Assist with antivirus installations, software updates, and patch management to ensure systems are secure and up to date.
Key Performance Indicator
  • Minimize Cybersecurity threats by periodic Security patch updates and compliance.
  • Ensure effective IT support is provided to users and meet SLA on 95% of Incidents and Service Requests
  • IT Support User Satisfaction survey to be greater than 95% satisfied.

Keyskills :

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