Responsible for giving technical support to guests and palace members on software/hardware complaints.
Supports the installation, configuration, and troubleshooting of hardware and software on PC workstations and laptops.
Provide telecommunication support to users/guests.
Supports users to ensure that they have an access to the appropriate computer systems and that workstations are working properly under the direction and guidance of more senior technical support personnel.
Ensures that all problems are resolved to guests and users satisfaction.
Assists guest in the use of the internet (HSIA or Wired) by ensuring the use of the proper V-Lan.
Responsible for complete technical support for guests/administration, including maintaining all hardware and software and troubleshooting problems in a timely manner.
Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
Skills Requirements
Bachelor?s degree in a related area
2-3 years of proven IT experience in the hospitality industry
Previous experience in the same role in a luxury hotel is preferred
Well-groomed, professional appearance
Outstanding written and verbal communication skills
Physically agile, and able to stand for extended periods
