Support the company?s philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement
Support the company?s philosophy and company culture using Departmental Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
Support the company?s philosophy and company culture using Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
General Duties for Internship
To attend daily briefings, weekly and monthly spa meetings
Will be expected to assist in various events
Will assist in one project in spa either operations, marketing or finance during their tenure as a spa intern
To attend all training courses as planned for the intern program
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.
Perform all daily assigned tasks
Guest Interaction
Will greet each guest with a smile and acknowledge guest even in passing
Will proactively aid all spa guests when necessary
To ensure a warm friendly welcome to all guests always
Greets all guests upon their arrival, providing new guests tours of property and offer return guests re-orientations . Courtesy to guests and other members of staff always
Spa Attendant
Will be responsible for maintaining the cleanliness of the spa, reception, retail area, heat and water areas, changing facilities, showers, toilets, relaxation areas, fitness and wellness centre and pool
All areas to be kept in a neat, tidy and sanitary manner in accordance with the SOPs and Health and Safety Standards
Will be expected to ensure lockers are stocked with clean linen always and remove soiled linen
Fitness and Wellness
Assist with cleaning of pool area and ensure all standards are maintained throughout the day
Set up of fitness and wellness centre and ensure all standards are maintained throughout the day
To attend to guests in waiting areas, fitness centre and pool
Report dysfunctional equipment to MOD
Spa Concierge
To ensure that a high standard of service is maintained throughout the Spa
Assist in the operations of all spa departments as required:
Front Desk
Spa Retail Area
To have high level telephone skills and follow all standards
Ensure that the reception area is tidy, clean and stocked always
Print confirmation letters and Lifestyle Consultations for the next business day
To communicate all messages promptly and to keep the MOD informed as to any complaints
To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance
To assist in the smooth flow of the guest journey throughout the day
Must be a team player and assist all spa and hotel colleagues where necessary. To perform opening and closing duties
To have a basic understanding of Spa Soft
Spa Therapist
To maintain inventory of supplies for the operations of the treatment rooms
Maintain cleanliness and attention to detail in spa suites and treatment rooms throughout shift
Assist spa therapists in spa treatment and spa suite set ups
Assist as and when necessary in the relaxation area and preparation room set up
Educational Background
Partaking in a degree course in Hospitality ideally with a spa component
Proficiency in English and ideally 1 additional language
Leadership qualities + involvement in extra-curricular activities/student societies
