Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards;
Upon check in, register guest and assign rooms;
Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards;
Use suggestive selling techniques to sell rooms and to promote other services of the hotel;
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints;
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests;
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities;
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area;
Interacts with all guests as well as individuals outside the hotel;
Prepares Welcome letters/amenities to all guests;
Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary;
Look out for daily birthdays of in-house guests and ensures the delivery of birthday cards and cakes to their rooms;
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills & Requirements
Proficient in English;
Determination to succeed;
Eye for detail;
Passion for excellence in service and teamwork;
Available for 6 months;
Currently studying Hotel Management or related field;
Excellent grooming standards;
Commitment to delivering a high level of customer service;
