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Head Therapist

0.00 to 2.00 Years   Abu Dhabi, United Arab Emirates   12 Aug, 2023
Hilton
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitals / Healthcare / Diagnostics
Functional AreaNot Mentioned

Job Description

THE WB Abu Dhabi, Curio Collection by HiltonThe WB Abu Dhabi, Curio Collection by Hilton, is the worlds first Warner Bros. branded hotel. Guests will be able to experience recognizable characters from across Warner Bros. iconic collection of film, television and comics. This unique hotel is adjacent to the award-winning Warner Bros. World Abu Dhabi theme park. The hotel will feature 257 rooms over eight levels, with guests able to access a range of amenities, including signature WB restaurants, a premier spa and fitness club, kids club, family pool and an exclusive rooftop pool overlooking Yas Islands distinctive skyline.A Head Therapistis responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience while achieving sales revenue targets.What will I be doingAs a Head Therapist, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapistwill also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
  • Ensure client experience is proficient including bookings, payments, and consultation cards
  • Interact and communicate effectively with clients, members, team members, guests, and management team
  • Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
  • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
  • Comply with hotel security, fire, and health and safety regulations
What are we looking forA Head Therapistserving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Experience working in the spa industry
  • Relevant qualifications for the role
  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Passion for customer service
  • Relevant qualifications

Keyskills :
customer service Communication Skills

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.

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