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Guest Service Executive - Concierge -Conrad Abu Dhabi EtihadTower

1.00 to 2.00 Years   Abu Dhabi, United Arab Emirates   26 Aug, 2023
Hilton
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitals / Healthcare / Diagnostics
Functional AreaNot Mentioned

Job Description

A Guest Service Executive acts as anambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. Arranging local tours, assist in transportation, facilitate other services not offered by hotel in particular.What will I be doingAs a Guest Service Executive, you are part of the Concierge team and act as a connection between Guests and various hotel departments. You are responsible for performing the following tasks to the highest standards:

  • Greets guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
  • Answers telephone calls and inputs messages into the computer. Retrieves messages andcommunicates contents to the guest. Retrieves mail, small packages, and facsimiles for guests as requested.Arrange transportation for the guests.
  • Arranges and confirms recreation, business and dining activities both inside and outside thehotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.
  • Responds to guest complaints, conducts research to develop the most effective solutions andnegotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity.
What are we looking forA Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
  • Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
  • Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
  • Ability to see and hear in order to observe and detect signs of emergency situations

Keyskills :
Problem Solving Customer Service Guest Service Communication Interpersonal Skills

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.

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