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Guest Relations Agent

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   21 Aug, 2023
Accor
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHotels / Hospitality / Restaurant
Functional AreaNot Mentioned

Job Description

Company DescriptionWhy work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSGuest Relations Agent:Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services..What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
QualificationsYour experience and skills include:
  • Minimum 1yearGuest Relations experience preferably in a four or five-star hotel
  • Strong written and verbal communication skills in English
  • Able to develop positive rapport with colleagues and management staff
  • Dynamic and positive energy
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Able to exercise good judgment with difficult guests

Keyskills :

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.

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