Guest Relation Manager

Job Description

Job Number 22101595 Job Category Rooms & Guest Services Operations Location The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Brand St. Regis Hotels & Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York?s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis. Start Your Journey With Us From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler and luminaries in the art of living. The hotel comprises of 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, along with the breathtaking one of a kind Bridge suite between the two Nation Towers. The St. Regis is a part of the Marriott International, a constant growing and a leading global hospitality company, having the vision to be the Worlds Favorite Travel Company, with more than 7,000 properties in 131 countries and territories. The core of the hotel are our staff whom we address as ?Hosts? as they are the ultimate luxury ambassadors of our hotel, striving to provide exquisite stay to our guests and memorable experiences each day. Pursue your passion for a dynamic career and grow your expertise at the best address! We invite you to explore your career at The Abu Dhabi?s finest urban resort, The St. Regis Abu Dhabi. POSITION SUMMARY The Guest Relations Manager is primarily responsible of effectively managing the operation of the Guest Relations Department in order to ensure total guest satisfaction. Oversees all aspects of colleague?s performances to ensure that high quality of engaged service are always maintained. Effectively work with other departments to ensure coordination through proper flow of communication, to achieve an impeccable result. In this role you are expected to lead in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. QUALIFICATION STANDARDS Education & Experience Bachelors Degree in Hotel Management Must have at least 2 years? experience in the luxury hospitality industry. More experience preferred. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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