Guest Experience Expert - Front Desk Agent

Job Description

Start Your Journey With Us From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler and luminaries in the art of living. The hotel comprises of 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, along with the breathtaking one of a kind Bridge suite between the two Nation Towers. The St. Regis is a part of the Marriott International, a constant growing and a leading global hospitality company, having the vision to be the Worlds Favorite Travel Company, with more than 7,000 properties in 131 countries and territories. The core of the hotel are our staff whom we address as Hosts as they are the ultimate luxury ambassadors of our hotel, striving to provide exquisite stay to our guests and memorable experiences each day. Pursue your passion for a dynamic career and grow your expertise at the best address! We invite you to explore your career at The Abu Dhabis finest urban resort, The St. Regis Abu Dhabi. POSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. ESSENTIAL FUNCTIONSAs Guest Experience Expert (Front Desk Agent) you are an ambassador of the Front Office and the hotel, in and outside the workplace. You willprovide a personal service to all the guests, fully aware and following the hotel standards and procedures andensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.In this role, you willhandle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.You willdo a proper cashier closer and to ensure a complete handover between the shifts andbe aware of forged currency and travelerschecks and to respect all the financial and audit procedures.You willcheck the departure lists and to ensure check out times are respected, monitor room status and discrepancies. In this role, you willproperly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups,strictly respect the room keys and section keys handover procedures. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESMust be proficient in reading, writing, speaking and negotiating in English and preferably another language. QUALIFICATION STANDARDSEducationBachelor degree required. ExperienceAt least 1 year of experience within the hospitality industry. The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New Yorks Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

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About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development