Guest Experience Coordinator

Job Description

Guest Experience CoordinatorWe are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Guest Experience Coordinator you are responsible to facilitate the guests arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as: Maintain effective communication with all related departments to ensure a smooth service delivery Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk Ensure that the guest receive the accommodation he / she is expecting Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently Attend to all guest inquires, that are directed to them, in a professional and helpful manner Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies Ensure that rooms control and room revenue controls are in place Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts Assist the Guest Service team in the lobby when required Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment Comply with the hotel environmental, health and safety policies and proceduresSkillsEducation, Qualifications & ExperiencesYou should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.Knowledge & CompetenciesThe ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and switched on person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results Job Location Abu Dhabi, UAE Located at the heart of Abu Dhabis business district, the Pearl Rotana Capital Centre is a modern deluxe hotel. The Abu Dhabi National Exhibition Centre (ADNEC) is just steps from the property, while the citys Downtown and Yas Island are a short drive away. Pearl Rotana is just 20 minutes from Abu Dhabi International Airport. Pearl Rotanas 315 rooms and suites have been designed to s... uit the needs of business, leisure travellers and families alike. Featuring one and two-bedroom suite options, Club Rotana rooms and suites offer added benefits including complimentary access to the Club Rotana lounge. Try all 5 of Pearl Rotanas unique dining options. Taste Italian home cooking at Dinos Bistro Italiano, have breakfast at Saffron, sip tea and chat at Chai Lobby Lounge, tuck into small plates at The Warehouse wine & tapas bar or enjoy a refreshment at Aquarius Pool Bar. In-room dining is available too, while Club Rotana guests can dine in a dedicated lounge. Our 7 venues for meetings and events include the latest technology to cater to your executive and social needs. Keep fit, go for a dip or just take time out and relax at Bodylines Fitness & Wellness Club featuring a well-equipped gymnasium, rooftop pool, sauna, steam and massage rooms.

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