Gold Relationship Manager - Priority Banking

Job Description

JOB DESCRIPTIONRole: Gold Relationship Manager - Priority Banking Division: Retail BankingLocation:Abu DhabiDepartment: Priority Banking ROLE PURPOSE: To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients financial needs Key Accountabilities of the role RESPONSIBILITIES:1. Client/ Business Acquisition: . Generating of new business via out marketing activities, gold center contacts and existing network . Increasing team revenue and productivity by cross- selling and up-selling. . Acquiring new to bank customers . Identifying new potential expansion locations . Converting in-bound and outbound leads to sales . Building a strong trust relationship with key customers . Maintaining a loyal pool of customers/alliances who refer potential customers . Carrying out the function(s) of promoting the financial products. . Collection of the required information and data . Evaluation of the clients ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith. 2. Channels Cooperation: . Making referrals to other channels based on identified customer needs . Smoothly implementing of Priority Banking services across surrounding branches 3. Management of service delivery: . Monitoring service levels for customer satisfaction . Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries. . Getting ad-hoc customer feedback. 4. Control and Risk Mitigation: . Reviewing of credit applications . Adhering to laid out processes and procedures . Ensuring appropriate and adequate documentation . Identifying trends of errors and proactively advice processes improvements The competencies required to undertake this role and the level at which performance would be assessed as being satisfactory are: (1 - least desirable, 5 - max desirable) BEHAVIOURAL COMPETENCIES Customer Focus 5 Drive for Excellence 4 Integrity & Trust 5 Ownership 3 Decision Quality 4 Business Acumen 3 Strategic Ability 3 Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:. University degree or a recognized professional certificate. . Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning. . Detailed knowledge of ADIBs Retail Banking products & services . Experience in sales, product development or wealth advisory to priority banking customers/ retail HNIs . Broad knowledge of ADIBs Retail Credit & Operational Policies & Procedures . Specific Knowledge of UAE banking practices , regulations & risks . UAE Financial Rules & Regulations Certification . International Certificate in Wealth and Investment Management (Level 3) . Risk in Financial Services Certification . International Certificate in Advanced Wealth Management (Level 4) . Good Knowledge of competitors in the local market . Must have led a team of professionals . Detailed knowledge of service standards . Training & Presentation skills . Computer Skills Previous experience: Minimum (3) years of Related Banking experience in U.A.E

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About Company

Abu Dhabi Islamic Bank PJSC (Arabic: مصرف أبوظبي الإسلامي) is an Islamic bank based in Abu Dhabi city, in the United Arab Emirates.