To provide an efficient and friendly check-in according to company directives
To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.
To inform all relevant departments regarding special guest requests
To be fully aware of hotel room rates, availability, promotions, services and facilities.
To be fully aware of the hotel?s selling status in order to maximize room occupancy, average room rates and additional revenue.
To act efficiently as a general cashier as detailed in the FO SOP manual.
To take reservations for accommodation according to company policy.
To deal efficiently with all tasks delegated by the RDM/FOM as detailed in the SOP manual
To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest inquiries.
To liaise with Shift leader and Housekeeping to ensure an efficient supply of rooms
To ensure that telephones are answered quickly and efficiently following company directives and FO SOP manual
To accept cash, approved credit cards, travelers checks and foreign currency following set guide lines and polices laid out in the company directives and FO SOP manual
To inform guests of the facilities within the hotel.To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required.
