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ERP (Oracle eBusiness Suite) Finance and Hyperion Level 1 Application Support Analyst

1.00 to 6.00 Years   Abu Dhabi, United Arab Emirates   04 Sep, 2019
Experts International Recruitment Services
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

The primary function of the Oracle ERP Level 1 Application Support Analyst role is to effectively deliver/implement/support Oracle modules of Oracle Release R12 e-Business suite or later, in order to provide an integrated information system solution preferably in Health Care Industry.Roles & Responsibilities?1.?????? Handling tickets and application support to the end-users. When an issue is received, it needs to be analysed and resolved2.?????? Creation of process documents & its update if required3.?????? Training the end users and preparing end user training material4.?????? Coordination with client managers/Key users and other teams for issue resolutions and getting sign-off for release to be moved to production5.?????? Communication & Interaction with other modules consultants/Technical Consultants/DBAs/Developers6.?????? Preparation of RD50, BR 30, BR100, BP70, BP80 and MD 70 documents as per AIM methodology Preparing Test Cases, Test Data & testing.7.?????? Issues Handling:

  • In case, if the issue requires the support of development, then transfer the issue to development team with the inputs. Monitor and help development team to complete the task.
  • ?In case, if the issue requires support from Oracle, then raise SR and co-ordinate with oracle support team till closure.
  • ?In case, if the issue requires to run diagnostics requests, SQL?s or any other required to identify or resolve the issue, then run those required (data fix SQL?s when Required) and update SR?s and co-ordinate with oracle support team till closure.
  • In case, if the issue requires the support of Technical Consultants/Level 2 support team/DBA, then Describe and transfer the issue to respective Consulting team with the inputs. Monitor and help Technical team to complete the task.

Keyskills :
EBS Essbase Hyperion Oracle ERP

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