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Engineer - Manager- IT Help Desk

10.00 to 12.00 Years   Abu Dhabi, United Arab Emirates   28 Oct, 2023
First Abu Dhabi Bank
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking / Accounting / Financial Services
Functional AreaNot Mentioned

Job Description

Job Purpose:

  • Leads one or more services within the domain & manages end 2 end service roadmap & implementation supported by Supporting roles.
Key Accountabilities:Generic AccountabilityReporting directly to the Service Head, to deliver end user technology solutions, serve as a subject matter expert in end user technologies, represent the voice of the end user in cross-team planning & delivery and drive the End User Computing teams focus on delivering an exceptional end user experience.Job Context:Specific Accountability
  • Define and articulate end user computing strategy & execution roadmap in alignment with bank strategy.
  • Proactively seek opportunities to improve and enhance end user technologies to increase employee productivity, effectiveness, and satisfaction.
  • Effectively lead & manage End User Computing team.
  • Prioritize and assign internal & cross-functional projects and ensure project delivery quality & timeliness commitments are met.
  • Prioritize and assign day-to-day operational support issues/tasks.
  • Monitor team performance to ensure service levels and expectations are met.
  • Act as primary point of escalation for management and key users on urgent issues (including off hour support).
  • Accountable for maintaining & managing end user hardware and software assets.
  • Setting the right KPIs and OKRs for Service Teams and tracking progress
  • Manage EUC Engineers, including hiring, training, coaching, remediation, and performance reviews.
  • Look to continually improve all aspects of the End User Computing.

Keyskills :
End User Computing service delivery Project Delivery Service Management KPI Software Hardware

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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