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Duty Manager

2.00 to 4.00 Years   Abu Dhabi, United Arab Emirates   15 Dec, 2023
Accor
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHotels / Hospitality / Restaurant
Functional AreaNot Mentioned

Job Description

Company DescriptionGrnde fr Accor zu arbeiten Wir sind weit mehr als ein weltweit fhrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persnlichkeit passen. Wir untersttzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafr, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Mglichkeiten von Accor erkunden kannst. Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam knnen wir die Gastronomie und Hotellerie von morgen verndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. Tu das, was Du liebst, trage etwas fr die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS

  • Conduct daily briefings and ensure that all pertinent information is well received by team members
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
  • Review, analyze and suggest improvement of work flow and standards at the Front Desk
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations
  • Ensure documentation of all guest related issues using the logbook
  • Sign media and supervise shift handover procedures
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
  • Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
  • Assist Guest Relations in greeting, rooming, and sending off guests
  • Inspect front of house and back of house regularly for cleanliness and orderliness
  • Ensure that front line staff complies with marketing techniques and maximizes sales
  • Check billing instructions, monitor guest credit and act upon any discrepancies
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
QualificationsMinimum 2 years of relevant experience in a similar capacityStrong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsAdditional InformationIhr Team und Arbeitsumfeld: In 1-2 Stzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis Unser Engagement fr Diversity & Inclusion: Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfltige Talente anzuziehen, zu rekrutieren und zu frdern.

Keyskills :
Leadership customer contact Training Interpersonal communication

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.

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