Duty Manager

Job Description

Start Your Journey With Us From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler and luminaries in the art of living. The hotel comprises of 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, along with the breathtaking one of a kind Bridge suite between the two Nation Towers. The St. Regis is a part of the Marriott International, a constant growing and a leading global hospitality company, having the vision to be the Worlds Favorite Travel Company, with more than 7,000 properties in 131 countries and territories. The core of the hotel are our staff whom we address as Hosts as they are the ultimate luxury ambassadors of our hotel, striving to provide exquisite stay to our guests and memorable experiences each day. Pursue your passion for a dynamic career and grow your expertise at the best address! We invite you to explore your career at The Abu Dhabis finest urban resort, The St. Regis Abu Dhabi. POSITION SUMMARY:Duty Manager to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. The ideal candidate will be responsible for

• To be an ambassador of the Front Office and the hotel, in and outside the work place.
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.
• To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guests satisfaction and recording it.
• To ensure a proper use of the telephone etiquette as per St. Regis standards.
• Prepare documentation for daily business.
• Supervises all Front Office Service by making sure that these services are available and carried out with the utmost efficiency.
• Ensure prompt, efficient and courteous reception of guests.
• Record and administer arrivals and departures.
• Assist in training new staff members, coach them and monitor their performance.
• Ensure the desk is covered at all times, allocating meal breaks sensibly.
• Full awareness of current daily status of hotel.
• Ensure smooth hand over to next shift.
• Thoroughly conversant with all room types, decor and outlook.
• To handle any complaint with tact and diplomacy at all times.
• Communication and recording of complaints.
• Be aware of daily functions, events, and VIP and group arrivals.
• To inspect pre-assigned rooms for VIP guests, ensuring that all room set-ups and amenities are prepared according to standard.
• To investigate all guest and staff accidents and report the circumstances to management.
• Other related Duty Manager responsibilities.

QUALIFICATIONS STANDARDS:Education:Bachelor degree required. Experience:Must have at least 2 years experience in the luxury hospitality industry. More experience preferred The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New Yorks Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

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About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development