| Job Location | Abu Dhabi, Dubai, Sharjah - United Arab Emirates |
| Education | Bachelor of Science. |
| Salary | Not Mentioned |
| Industry | IT - Hardware & Networking |
| Functional Area | Not Mentioned |
? POSITION OBJECTIVE: The position of Operation Engineer is done for the purpose(s) of monitoring and maintaining the daily operation of Digital Channels services.DUTIES & RESPONSIBILITIES: Monitoring, first level support, and troubleshooting all related problems for Network & CMS APPSPACE Application, and Digital Signage system. Enhance, maintain and support NOC functionality through Java or Python developmentBrief Description of works: - Ensures successful delivery of development/technical projects, particularly through scheduling and monitoring planned and reactive work activities - Enhance, maintain and support NOC functionality through Python, Java, and Django development.- Identify jobs at risk of missing deadlines, communicate, and escalate as appropriate. - Monitor customer satisfaction for delivered work as well as the customer?s expectation regarding the level of service and expected delivery dates. - Maintain a skills matrix within the department to provide effective use of resources. - De-escalate client complaints and report any client concerns to L2 as appropriate. - Interact as necessary with the Engineering and Product team, Business Consultants, Account Managers, outside contractors, and clients. - Manage and implement changes in communication and scheduling to ensure reliable and timely delivery of services. - Manage the daily activities of the technical support / helpdesk team incl. - Hands-on Technical Customer Service.- Coordinate new screen installations activities with 3rd parties- Identify and implement methods to improve the processes with the Technical helpdesk and field maintenance environments- Reporting on helpdesk activity & screen network status- Support Technical Problem Management- Develop the required dashboard to monitor the service.- Participate in NOC automation, AI and innovation through developing tools and solutions to enhance the service and customer experience.
Keyskills :
application signage CMS digital Ticket handling Java
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