| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Graduate; Post Graduate; Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | IT - Hardware |
| Functional Area | Not Mentioned |
Desktop Support Engineer🚀📠Location: Abu Dhabi🕒 Experience Required: 4+ yearsⳠNotice Period: Immediate - 30 days🔺 Salary: Approx.8000 AEDAs a Desktop Support Engineer, youll be pivotal in maintaining the organizations desktop computing environment. Youll handle a range of responsibilities, including hardware and software support, troubleshooting, and ensuring optimal performance for end users. Your role involves providing both on-site and remote support, managing service requests, and maintaining detailed records of incident resolutions.Key Responsibilities:◾Provide on-site and remote support for desktops, laptops, printers, and other peripheral devices.◾Diagnose, repair, and upgrade hardware and software.◾Handle user account management, including Active Directory tasks.◾Install and troubleshoot various operating systems (Windows XP, 7, 8, MAC) and applications.◾Perform preventive maintenance and remedial repairs on desktop equipment.◾Escalate complex issues to higher-level support when necessary.◾Record and track incident resolutions in the Service Desk tool.◾Use diagnostic tools to resolve network connectivity and hardware/software issues.◾Support and manage mobile devices and peripherals.◾Collaborate with IT teams and vendors to resolve technical issues and support branch builds/upgrades.◾Provide feedback on technology and customer needs to IT management.Mandatory Skills and Knowledge:Technical Skills:◾Expertise in desktop hardware and software troubleshooting.◾Proficiency with Microsoft Windows operating systems (XP, 7, 8, 2000/2003/2008).◾Experience with Active Directory and Exchange (2007/2010/2013).◾Familiarity with Manage Engine tools (Desktop Central, OS Deployer, Mobile Device Management).◾Knowledge of asset discovery tools (Lansweaver, Altiris, SCCM).◾Competency in using remote control tools (Dameware, SCCM, Terminal Services).Qualifications and Certifications:◾#Microsoft Certification (#MCP or #MCSE preferred).◾#ITIL V3 Certification.◾BTEC Computer Science.◾A+ and N+ certifications (desirable).Experience:◾At least 4 years of experience in #IThelpdesk and #technicalsupport, ideally with #ITIL best practices.🔴 Strictly no calls. Company Profile Triac Solution is a leading Consulting & Information technology company, which operates to fulfill the gaps in services capabilities for the System Integrator worldwide. We harness the power of Cyber Security, Cloud computing and emerging technologies to help our clients adapt to the digital world and make them successful.
Keyskills :
Cyber Security Trainer Offensive-Defensive Cyber Security
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