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Customer Service Representative

2.00 to 5.00 Years   Abu Dhabi, United Arab Emirates   25 Oct, 2022
Al Forsan Group
10 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
Salary$1,000 - $1,500
IndustrySports & Outdoor Activities; Hospitality & Accomodation; Amusement & Recreation Facility
Functional AreaNot Mentioned

Job Description

  • Responsible to assist in the overall running of the Reception to ensure an efficient and effective operation and guest satisfaction.
Receive and process resort reservationsProvide positive guest relations and swift guest recognitionGreet, register, and allocate appropriate booking activities to the guestsAnticipate guest requirements by making use of guest preference and guest history information at every opportunityKeep records of sports activity availability and guests accountsCompute bill, collect payment, and make change for guestsAnswer enquiries pertaining to resort services, activities, registration of guests, shopping, dining, entertainment, and travel directionsMake and confirm restaurant, transportation, or entertainment reservations, and arrange for tours.Receive and handle mail, messages and telephone calls.Post charges such as activity fees and food to city ledgerMaintain appropriate standards of conduct, dress, hygiene, uniform appearance and professionalism
  • Follow resort policies and procedures, demonstrate efficient teamwork and contribute to the achievement of business goals
  • Gauge client requirements to offer the perfect solution through fruitful interaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
  • Create a concise report on client interaction to facilitate a swift decision-making process.
  • Stay up-to-date with the organizations new regulations, products, and service launches through efficient communication with the management.
  • Troubleshoot and resolve product issues and concerns.

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