| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | $3,000 - $4,000 |
| Industry | Real Estate |
| Functional Area | Not Mentioned |
- Manage the daily operations of the customer service team inclusive of schedules, shifts etc?- Plan, prioritize and delegate work tasks to ensure proper functioning of the Customer Service department.- Ensure all necessary resources and tools are available for quality customer service delivery.- Resolve problems that affect the service, efficiency, and productivity of the customer service team.- Train the team on how best to deliver prompt and professional solutions for customer inquiries.- Ensure information given to customers is always updated (new shops, promotions, sales etc?)- Identify ways to improve customer service and liaise with management to implement them.- Evaluate the performance of the staff and address training and coaching needs.- Review customer complaints and manage customer complaint resolution.- Liaise with management and different shops to ensure customer?s complaints are addressed.- Build strong relations with Store Managers.- Liaise with retailers with regards to the implementation of Marketing initiatives.- Make sure all touchpoints with customers in the mall are functional and updated.- Manage implementation of Shop and Win promotions.- Assist in compiling customers data wherever applicable.- Perform competitive analysis and mystery shopping and present monthly reports evaluating competition?s customer service.- Help increase business profitability by identifying sales opportunities for gift vouchers.?
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