| Job Location | Abu Dhabi, Dubai, Sharjah - United Arab Emirates |
| Education | Diploma, Bachelor of Arts, Bachelor of Commerce(Commerce), Bachelor of Business Administration(Management). |
| Salary | Not Mentioned |
| Industry | FMCG / Foods / Beverages |
| Functional Area | Not Mentioned |
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.- maintain updated knowledge of all company products and services- managing incoming in-bound calls & out-bound calls- the target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.- generate sales leads- identify and assess customers? needs to achieve satisfaction- build sustainable relationships and trust with customer accounts through open and interactive communication- providing accurate, valid and complete information by using the right methods/tools- meeting personal/customer service team sales targets and call handling quotas- handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- follow communication procedures, guidelines and policies- knowledge in using the CRM system- excellent written and verbal communication skills- organizational skills with the ability to manage numerous projects and priorities at once- positive, service-oriented attitude
Keyskills :
customer service support
- CRM system
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