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Customer Order Management Officer

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   29 Apr, 2023
Confidential Company
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
Salary$2,000 - $3,000
IndustryHardware & Building Materials; Construction & Building; Architecture
Functional AreaNot Mentioned

Job Description

Job Summary :Responsible for the servicing of customer accounts including the creation, management, and coordination of all order entry and logistics activities, including providing product information to potential and established customers. Act as the single point of contact between the sales team and the factory. Responsible for managing customer satisfaction in all order activities through the order fulfillment cycle. Responds to daily external customer inquiries by researching status of shipments, advising orders progress, and confirming order delivery dates. The position requires excellent communication skills (verbal and written) and requires independent analysis, decision making and problem solving skills.˙Job Responsibilities :

  1. Responsible for entire order fulfillment cycle, directly responsible for order priority and delivery of orders, taking lead from customer service and working directly with distribution
  2. Receives & reviews all EDI orders received from customers/sales team
  3. Responsible for all direct & indirect customer enquiries on orders status
  4. Monitoring and evaluation of all orders and sales processes as well as preparation of order reports.
  5. Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SAP System matches customer?s requirements as indicated in customer documents
  6. Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met
  7. Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not
  8. Ensures that the dates own by order management team are updated and reflective of current order status
  9. Resolve problems concerning order priority as it relates to customer orders.
  10. Collaborate with other departments to integrate logistics with business systems or processes, coordinate internally with the sales, manufacturing and dispatch teams to follow-up on the schedule adherence and escalate any bottlenecks to ensure a monthly service level of 95%.
  11. Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period?s shipment commitments
  12. Reports weekly/monthly order fulfillment service level to Supply Chain Manager
  13. Monitor inventory levels as they apply to the timely release of orders and communicating need through sales analysts, customer service, and procurement
  14. Checks orders for accuracy, costing, timing, quantity
  15. Establishes and maintains good working relationship both internally and externally with all parties
  16. Maintain good housekeeping, cleanliness and orderliness within the area of responsibility as per company standards.
  17. Comply with safety requirements and encourages safe working practices.
  18. Adhere to the QMS system, EHSMS of Abu Dhabi and ISO 9001 requirements

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