Client Relationship Manager will be accountable for managing, retaining and developing accounts in Travel & Health/ Airline portfolio and driving growth.
Serving as the primary management contact and client liaison, manage relationships with CxOs and other stakeholders.
Provide thought leadership / innovation in managing strategic customers.
Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
Identifying strategic initiatives that help client?s business achieve their goals and drive transformational programs.
Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolios.
Drive growth and customer satisfaction in the accounts / portfolio.
Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio.
Responsible for managing the P&L of portfolio, business planning / budgeting.
