Contracts Coordinator | Hertz | Abu Dhabi

1.00 to 10.00 Years Abu Dhabi, United Arab Emirates 27 Jul, 2021

Job Location	Abu Dhabi, United Arab Emirates
Education	Not Mentioned
Salary	Not Mentioned
Industry	Accounting
Functional Area	Not Mentioned

Job Purpose:

To ensure that all operations vehicles within ADPC account in Abu Dhabi, are ready to operate within contractual requirements.
Manage logistics, Account Coordination, Reporting, first level of escalations and vehicle live tracking.
Ensure all policies and procedures are strictly adhered to ensure Customer satisfaction.

?Key Responsibilities:?Operations:

To be the first escalation point when required
Ensure that the replacement vehicles are delivered to the customer in case of breakdown.
Managing logistics, Account Coordination, Reporting, Level one escalations and vehicle live tracking.
Service and Maintenance scheduling and coordination

?Reporting:

?Customer Complaints & Resolution:

Record all Customer Complaints and document corrective action
Ensure all policies and procedures are strictly adhered to ensure Customer satisfaction.
Deal with all escalated customer complaints as per the agreed process

?Operational Meeting:

?Management:

Maintain and develop relationship between the customer and its?piers within the business.
Maintain and track service and maintenance schedules.
Highlight vehicle misuse and abuse to the client.
Regular follow ups with ADPC coordinator to ensure smooth functionality.
Seeking estimation approvals from client.

Keyskills :

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