Receive in-bound calls from customers through voice, email while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.
Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.
Ensure the highest standard of customer service to clients by answering their enquiries efficiently with accurate information.
Meet all service standards and indicators as per department guidelines.
Attend various training programs to close the skill gaps and to ensure proper awareness about products and service, policies, and procedures.
Identify and maximize up-selling and cross-selling opportunities and generate sales and leads as appropriate.
Participate in outbound calling for new businesses when required.
Maintain confidentiality of the company customer and data.
Keep update on Company subsidiaries information to provide accurate information to clients by explaining procedures, answering questions
Adheres to the assigned shift schedule and avoid any late attendance.
