Client Relationship Manager

Job Description

DescriptionAbout eToro:eToros mission is to revolutionize the way people access the financial markets and make their trading experience more social, simple, enjoyable and transparent. By harnessing the wisdom of the crowd, every member of eToros social trading network benefits from accelerated information exchange, knowledge sharing and the ability to quickly identify the best investment opportunities. With a wide range of award-winning mobile and web-based social trading tools, eToro appeals to every level of trading expertise, and provides an investment experience like no other before.What We Need:Were looking for a Client Relationship Manager who will actively contribute to our business success in the UAE and the broader MENA region. Were seeking a proactive, highly motivated and skilled relationship manager with experience in the financial industry. This position has elements of sales, marketing and retention.You will utilize your network to source potential clients, then monitor customers trading accounts and retain their business, with the aim of building long term partnerships with clients as we support their trading and investment needs through our platform and multi-asset offering.What will you be doing

• Utilizing your existing network to introduce new customers to eToro
• Actively increase our client base by providing support, information, guidance, and market information to customers
• Research new business opportunities, partnerships, actively participate in developing and implementing growth strategies and plans to expand our reach
• Identifying and mapping business strengths and customer needs
• Customer focused and willing to engage with customers to learn what they are looking for and understand the level of service and quality expected
• Build and manage relationships with local and international teams (client facing, marketing, middle and back office) to ensure success of projects and strategies
• Continually take opportunities to increase client satisfaction and strengthen relationships

Servicing of client accounts which include:

• To share financial markets and/or products information/commentary to clients
• To share marketing promotions to clients
• To guide clients on the usage of the Companys trading systems
• To interact with clients to increase clients satisfaction and strengthen relationships
• To assist clients with their questions on their accounts
• To assist Compliance with the processing of clients due diligence and transaction monitoring to comply with the respective jurisdictions requirements and ethical standards of the Company
• To work with internal teams (e.g. Compliance, AML, back office) to facilitate respective process flows / business projects towards success
• To represent the company at events with prospects and clients

There may be additional duties that the Company may require you to perform as part of your role from time to time.Qualifications:

• Degree educated, with in Economics / Finance / Business Administration preferred
• Financial/Industry qualifications is a plus

Requirements

• A can-do attitude and willingness to learn and go above and beyond to achieve all tasks.
• Planning and project management skills you will need to manage time and information effectively and efficiently.
• Strong interest, knowledge and passion for global financial markets
• Good MS office skills
• Familiarity of CRM software, Salesforce preferred
• Flexibility- working shifts
• Previous sales, tele-marketing or service oriented experience is a plus
• Secondary language skills are highly desirable (Arabic preferred)

Benefits

• Competitive salary plus bonus
• eToro trading account
• Fun and vibrant working environment
• Wellbeing gifts and merchandise

This role will be based in our ADGM office & candidates must have full working rights in the UAE.

Keyskills :
Ms Office Salesforce Sales Project Management Financial Markets Service Oriented CRM Marketing

About Company

Volume Nine FZ LLC