Coordinate with stakeholders to determine what cellular device, voice and data plans they require, gather appropriate business justification, charge number and approvals.
Process requests for cellular device with data / voice plans based on the NTL cellular policy.
Work with the service provider to understand various cost-effective data and voice plans options for the region. Periodically work with them to update outdated plans and update current plans.
Understand the service providers billing system to make sure the company is correctly billed for the plans.
Address inquiries and provide general direction to the employees regarding the Cellular Program.
Maintain, track and update data / voice plans with the required information for the employees based on the location in the cellular system.
Generate monthly reports from the cellular system to analyse cellular activity for the region.
Place order with the regionally approved Service providers to process the order and follow up with them until delivery.
Support the On- Boarding process as necessary to make sure eligible candidates receive their cellular device and plan on day one of their arrival.
Support the Off-Boarding process as necessary to make sure all data voice plans are cancelled accordingly, and the device is returned.
Generate cost savings / avoidance for the company wherever appropriate.
Propose process improvements.
Identify cost saving areas.
Reporting
Monthly Cellular device reconciliation exercise.
Maintain accurate records required for services, renewals, agreements etc.
Maintain Savings Tracker
General Admin support / other tasks.
Perform other administrative tasks as and when required.
Backup other roles within the team during PTI / PTO as appropriate.
