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Call Center Supervisor

4.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   06 Dec, 2020
Confidential Company
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryReal Estate
Functional AreaNot Mentioned

Job Description

Purpose:The Customer Engagement Supervisor responsible to lead and direct the Telesales Team to achieve their sales target, train and coach the Telesales Team and make sure that their Teams is achieving excellent quality performance. Key responsibilities and duties within Job Specific Competencies

  • Provides encouragement to team members, including communicating with team goals and identifying areas for new training or skill checks
  • Train and Coach team members on the best ways to carry out their duties by transferring expert knowledge for them to boost their skills
  • Identify training needs along the year(group or Individual)and provide training accordingly when possible or inform Line Manager
  • Conduct calls-coaching training sessions
  • Conducts team meetings to update members on best practices and continuing expectations and ensure team members have individual performance plans.
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, deadlines and conduct regular appraisals.
  • Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
  • Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
  • Answers team member questions, helps with team member problems, and oversees the team member work for quality and guideline compliance.
  • Communicates deadlines and sales target to team members
  • Escalate any individual or Team issues to Line Manager
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Facilitate direct sales by instructing team members to inform existing customers about a new market campaign and encouraging them to make sales
  • Ensure that customers are treated cordially and are held in high esteem in order to make them patronize the company continuously
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Reporting ?To Ensure all the reports are generated as per PSI standards, maintaining the accuracy and efficiency of the activities and capturing it on a daily/weekly/ monthly bases with the total leads assigned to each and every agentRequirement
  • 4+ years of relevant work experience
  • An attested Bachelors degree
  • Experience with Salesforce CRM preferred
  • Proficient in MS Word, Excel, Outlook
  • Has highly developed all round interpersonal skills
  • Excellent communication, presentation, networking and negotiation skills
  • Customer service oriented with a positive, well-motivated attitude
Experience of maintaining a database system?

Keyskills :

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