| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Call Centers & Customer Care Outsourcing |
| Functional Area | Not Mentioned |
Quest Search and Selection is working with a leading salon business in the Middle East, looking for a Call Center Manager to lead their team in Abu Dhabi. We are ideally looking for someone with good experience in managing call center sales agents and its operations.As a Call Center Manager, you will:- Manage daily operations of the business call center- Lead call center sales agents in driving sales and generating revenue- Hire, train, and coach call center agents in selling companys products and services- Manage a team of 10-15 agents; evaluate teams performance vs KPIs- Prepare reports and analyze call center dataDesirable skills and background:- Bachelors degree, with at least 5 years experience as a Contact Center /Call Center Manager or similar capacity- Solid experience in business development and managing a sales team in a call center set up- Excellent verbal and written communication skills- Excellent organizational, analytical, and people management skills- Open to working during holidays and working 6 days a week- Arabic speaker (preferred)If you think you have the qualifications and interested to join this successful company, apply with your updated CV today.We request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
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