CALL CENTER AGENT - BANKING SECTOR)

2.00 to 3.00 Years Abu Dhabi, United Arab Emirates 22 Nov, 2024

Job Location	Abu Dhabi, United Arab Emirates
Education	Not Mentioned
Salary	Not Mentioned
Industry	Business Consultancy Services - Call Centers & Customer Care Outsourcing - Banking
Functional Area	Not Mentioned

Responsibilities:

Handle inbound and outbound customer calls professionally and efficiently.
Provide accurate information about banking products, services, and promotions.
Resolve customer queries, complaints, and issues promptly.
Process service requests, transactions, and escalate unresolved matters to the appropriate teams.
Maintain confidentiality and adhere to banking regulations and service standards.
Deal with the organizations telephonic conversations with utmost diligence and punctuality.
Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
Explain all the essential details of the organizations products and services to captivate the customers attention.
Contribute to the companys growth by improving the number of connections using pleasant and informative conversations.
Back up all the call history details by effectively utilizing the companys call center database.
Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Keyskills :

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