Barista

Job Description

About the role:As an Airport Lounge Barista, you will be responsible for providing exceptional coffee and beverage service to passengers andvisitors in the airport lounge. You will work in a fast-paced environment, interacting with diverse customers, and ensuring thattheir coffee experience is of the highest quality. Your primary focus will be on preparing and serving a variety of coffee-basedbeverages, maintaining cleanliness and hygiene standards, and delivering excellent customer service.Responsibilities:

• Coffee Preparation:
• Expertly prepare and serve a wide range of coffee beverages, including espresso, cappuccinos, lattes, macchiatos, and specialty drinks, according to customer preferences and established recipes.
• Ensure consistent taste, presentation, and quality.
• Beverage Service:
• Take orders from customers and provide recommendations based on their preferences.
• Serve beverages promptly, ensuring accuracy and attention to detail.
• Handle special requests or modifications professionally and efficiently.
• Customer Service:
• Create a warm, welcoming, and friendly atmosphere for passengers and visitors.
• Greet customers, answer questions about menu items, and offer suggestions.
• Provide outstanding customer service by addressing concerns, resolving issues, and ensuring customer satisfaction.
• Escalate all complaints to a supervisor or manager on duty and record in the logbook/DMR.
• Cash Handling and Point of Sale (POS) Operations:
• Accurately process customer payments, operate cash registers or POS systems, and maintain proper cash handling procedures.
• Handle transactions efficiently, including cash, credit/debit cards, or mobile payments.
• Cleanliness and Hygiene:
• Maintain a clean and organized work area, including the coffee bar, espresso machines, and brewing equipment.
• Adhere to health and safety standards, ensuring all food handling and preparation areas are sanitary.
• Clean and sanitize utensils, cups, and other equipment regularly.
• Follow the monthly and daily maintenance schedule as per the machine.
• Inventory Management:
• Monitor and manage inventory levels of coffee beans, milk, syrups, and other supplies.
• Place orders to replenish stock when necessary, ensuring products are always available.
• Assist in receiving and storing deliveries, checking for quality and freshness.
• Knowledge and Upselling:
• Stay informed about different coffee varieties, brewing methods, and flavor profiles.
• Educate customers on various coffee options, explaining differences and recommending choices based on their preferences.
• Upsell additional menu items, such as pastries, snacks, or specialty drinks, where applicable.
• Team Collaboration:
• Work collaboratively with other baristas and lounge staff to ensure smooth operations.
• Communicate effectively with team members to coordinate workflow, assist with tasks, and maintain a positive work environment.
• Help on the floor as and when needed.
• Qualifications and Skills:
• Previous experience as a barista or in a similar customer service role, preferably in a fast-paced environment.
• Proficient knowledge of coffee preparation techniques, including espresso extraction, milk steaming, latte art, and specialty drink creation.
• Strong understanding of coffee beans, flavor profiles, and brewing methods.
• Excellent customer service and communication skills, with the ability to engage and interact with customers from diverse backgrounds.
• Demonstrated ability to handle cash transactions and operate POS systems.
• Attention to detail, accuracy, and efficiency in serving beverages and handling multiple tasks.
• Ability to work well under pressure and in a fast-paced environment.
• Flexibility to work varying shifts, including early mornings, evenings, weekends, and holidays.
• Knowledge of health and safety regulations, including food handling and sanitation practices.
• A positive attitude, passion for coffee, and willingness to continuously learn and improve.
• Any other service-related task assigned by the line manager.

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