Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times;
Assist in leading the banquet efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit;
Act as a Manager in duty in the absence of the Manager on the events;
Be knowledgeable of all services and products offered by the hotel;
Have an understanding of the monthly profit and loss statement of the department;
Conduct all outlet meetings in the absence of the Outlet Manager;
Perform up selling for all items offered by the department assigned as well as offering alternatives;
Attend and contribute to necessary staff meetings, departmental trainings and hotel-initiated trainings scheduled;
Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department;
Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting;
Assist in leading the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit;
Have the knowledge and understanding to explain and perform upselling for all items offered by the department assigned as well as offering alternatives;
Plan daily routine checklist and station division according to the work schedule;
Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings;
Attend all required trainings as described by the department;
Attend daily pre-shift meetings to employees on preparation, guest profile, service and menu served;
Report incidents that require disciplinary actions immediately to the Restaurant / Outlet Manager;
Support activities and cooperation with the suppliers;
Assist in carrying out scheduled inventories of products and operating equipment;
Undertake reasonable tasks and secondary duties as appointed by the Head of Department;
Respond to any changes in the department as dictated by the hotel management;
Ensure that the opening and closing procedures established for the outlet are followed;
Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically;
Attend all daily/weekly Food & Beverage Meeting in the absence of the Restaurant / Outlet Manager;
Reports all guest feedback on a timely basis using CASE.
