AVP & Manager- Tenants Accounts - AUH

Job Description

Job Specific Accountabilities

• Manage the teams responsible for residential/commercial/industrial property management in Abu Dhabi and Al Ain and ensure FAB Properties operational policies and procedures are observed with regards to contract issuance, tenancy transfers, break-leases and check-in and check-out protocols.
• Ensure the respective property teams observe the protocols for the connection of utilities, water and electricity, and registration with Tawtheeq for all new projects, existing and take-over projects, together with clearances, settlement and transfer of units.
• Ensure the Property Management System (UBS) is an accurate representation of the property portfolio under management and that any changes to contracts are captured and recorded.
• Manage the team responsible for Renewals, vacating and who are the liaison point between FAB Properties and the Tenants.
• Ensure the efficient handover of properties to owners and landlords as per FAB Property policy.
• Liaise with FM to ensure the managed properties common facilities are maintained in optimum condition to generate maximum revenue.
• Ensure the Property Management team deliver an engaging and unified customer experience to prospective and existing landlords/tenants.
• Manage the PM team responsible for issuance of contracts, renewal and termination of contracts for the Al Ain property portfolio.
• Ensure the operational PM procedures defined in the Operations Manual are complied with and the appropriate documentation is raised.
• Ensure renewal notifications are issued to individual tenants three months prior to expiry of contracts.
• Oversight renewal of contracts, process rent reduction requests, break-lease and short lease extensions as per the procedures outlined in the Operations Manual
• Oversight any vacating request occurring at expiry of lease, by notifying the respective PM team for Check-Out.
• Oversight renewal of contracts, process rent reduction requests, short lease extensions as per the procedures outlined in the Operations Manual
• Collect all administration charges pertaining to the issuance, renewal or termination of contract.
• Oversight all enquiries from existing tenants relating to property management.
• Oversight all new properties have leasing signboards when property is ready for leasing.
• Oversight the PM team deliver an engaging and unified customer experience to prospective and existing landlords/tenant.
• Oversight collecting VAT charges from commercial leases.
• Oversight that all data input properly while property take over and replacing cheques.
• Receiving complaints from walk in customers and CMS.
• Communicate with related departments.
• Communicate with customers through calls and circulars in the properties.
• Handle portfolio with all necessary follow up (due for renewal, complaints, and reports) and ensure that team doing the same.
• Follow for rent collection from the government departments.
• Ensure weekly, monthly reports are generated and submitted to management.

• Initiate any legal cases, logging and following up the case with the Legal team and the assigned lawyers office.
• Handle and address any local Government issues.
• Resolve any complaints from either landlords or tenants.
• Follow all issues related to Municipality and AADC.
• Assisting on Leasing the vacant units.

• Bachelors degree in Arts (BA) or Sciences (BS) or another related discipline.

• Minimum of nine years relevant experience in the property management and leasing sector in the UAE with at least three years in similar positions of progressively increasing managerial responsibilities in the Real Estate leasing function.

Keyskills :

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.