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AVP & Lead- Collections

10.00 to 13.00 Years   Abu Dhabi , United Arab Emirates   14 Mar, 2023
First Abu Dhabi Bank
Job LocationAbu Dhabi , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking /Accounting /Financial Services
Functional AreaNot Mentioned

Job Description

JOB PURPOSETo effectively lead a team of Collectors and ensure that the collection targets are met in terms of net flows and reduce flow into charge off pool.Key ResponsibilitiesStrategic Responsibilities

  • Supervise and manage a team of collectors to ensure that the collection targets are met.
  • Implement collection strategy, techniques and procedures at various delinquent stages of the accounts.
  • Train, develop, motivate and review the performance of Department staff members to assist them to perform to high standards and develop their potential to enhance knowledge-based skills.
Core Responsibilities
  • Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.
  • Assist in creating an incentive structure to ensure that good performers are rewarded.
  • Ensure capacity planning is in place and a load-balancing is done for the unit.
  • Review the collection reports on a daily basis and discuss the performance with the team.
  • Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country
  • Provide important feedback on collections to the Head Credit for modification of the front end acceptance criteria.
  • Ensure low risk Audit rating for the unit.
  • Ensure that the team targets are met on a monthly basis
  • Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections.
  • Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank.
KEY PERFORMANCE INDICATORS. Adherence to Collection Policies and Procedures. Adherence of Collection Targets / Budgets. Ensure compliance whilst dealing with Customers. Nil High Risk Audit observations. QualificationsThreshold Qualifications
  • Bachelors Degree
Years & Nature of Experience
  • Minimum of 10 years of experience in consumer banking with at least 5 years in a supervisory role

Keyskills :

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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