Assistant Revenue & Reservations Manager

Job Description

Job Title Assistant Revenue & Reservations Manager Education Bachelors Degree Location Rosewood Abu Dhabi - Abu Dhabi, AZ AE (Primary) Compensation Currency AED Rosewood Abu Dhabi Reservations & Service Center team is growing! This new position is r esponsible for all tasks pertaining to the Service Center and Room Reservations. Supervise the team to ensure that prompt, courteous and efficient services are provided, in accordance with Rosewood Abu Dhabi standard operating procedures. Support and improve data quality and accuracy as well as overall systems? utilization and consistency. To maximize rooms? profit through the control of room inventory and yield management in all booking channels. * Implementation of revenue management and sales strategies and standards, procedures and policies to support hotel and company initiatives. * Monitor and adjust sales and pricing strategies. * Ensure that adequate reservations quality controls are in place. * Daily review of reservations quality control reports. * Daily review of essential reservations reports and data such as (but not limited to) early departures, overrides, daily transactions, no-shows, late cancellations etc. * Prepare any other adhoc reports to support business decisions. * Maintain open communication with CRO and GDS channels to ensure rate consistency. * Work with reservations team to ensure effective inventory management. Set restrictions and review strategies to maximize revenue. * Manage and maintain group and transient inventory controls. * Work with other hotel departments as required to ensure that sell-out strategies are in place * Work with reservations team to ensure effective inventory management. Set restrictions and review strategies to maximize revenue. * Manage and maintain group and transient inventory controls. * Prepare and distribute daily, weekly, monthly, and annual rooms forecast. * Assist in the preparation of the annual room?s budget. * Maintain open communication with CRO and GDS channels to ensure rate consistency. * Implement yield movement strategies and provide selling instructions to reservation agents and front office agents. * Analyze effectiveness of promotional programs. * Report group trends and determine restrictions and group ceilings. * Ensures all Property Information is accurately loaded in the RHR Website. Ensuring that available rates and room types are also sequenced in a logical order. * Facilitate the loading of all rates codes in Opera and SynXis. * Work with DORM and Rooms Division to determine the overbooking levels. * Responsible for ensuring the Property Management System (Opera) and all directly related systems are configured in the best possible way at all times to enable all users to use the system to facilitate the smooth running of the hotel in terms of reservation input, revenue capture and from a daily operational point of view. * Responsible for monitoring IDeaS BAR decisions, LRV?s and forecasts plus taking appropriate action where necessary in the event of the system wildly deviating from the hotel managements perception of the future unconstrained demand * Responsible for ensuring all package elements are priced correctly and accurately configured, attached to the appropriate rate codes and are working as intended in terms of package profit / package loss, accommodation tax, resort fees and service charge * Evaluate incoming call requests and determine proper Reservation Office coverage. Experience: A minimum of two years? experience as Assistant Reservations Manager for a luxury or ultra-luxury property. General Skills: Must be able to perform job functions with attention to detail, speed and accuracy. Prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; Ability to be resourceful, creative and maintain flexibility; Ability to access, input, analyze and retrieve information from computers. Excellent oral and written communication skills. Excellent organization skills. Ability to work well under pressure. Ability to deliver presentations in a concise, well-organized manner. Proficient at statistical and competitive analysis. Must be able to perform job functions with attention to detail, speed and accuracy. Ability to work effectively both independently and as part of a team. Ability to resolve challenges using good judgement. Job Requirements

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