| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Financial Services |
| Functional Area | Not Mentioned |
Principal Duties And Responsibilities?Administration of company`s IT monitoring and IT Service management tools ? Zabbix, ServiceNow, and others ALM and IBM MQ?Responsible for all application ?Zabbix, ServiceNow, MQ and ALM- related support issues, ensuring support issues are resolved within the SLA and to the satisfaction of the customer.?Administration of Event Management rules in Zabbix monitoring tools?Expert in ServiceNow best practices, able to resolve typical issues?Manage the day to day configuration of the ServiceNow instance including access control within required security confines.?Monitor alerts mailbox and Event Management systems for Events and follow resolution actions, performing functional escalations to on-call resources as needed?Monitor Application dashboards for indications of incidents?Execute routine checklists to validate system functionality?Defining monthly and weekly activities such as systems patching, vulnerability management and standard changes.?Document and communicate system status per process definitions.?Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.?Provide support dealing with incidents, daily checks, upgrades, changes, backups & monitoring?Understand and improve/support monitoring infrastructure?Work within an ITIL/ISO 20000 framework to preserve vital production services and produce appropriate documentation?Work to Service Level Agreements to manage uptime and performance of both systems and services?Establish and manage the development backlog for all new functional requirements.?Manage an outsourced development team to complete the prioritised backlog in line with delivery commitments.?Provide technical administration and support for the ServiceNow instance including all modules: ITSM, SAM, HR, SecOps, Discovery, Integration Hub
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