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Application Administrator - Payments - Buna

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   22 Jun, 2024
Arab Monetary Fund
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryFinancial Services; IT Services
Functional AreaNot Mentioned

Job Description

As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible˙Payment System Application Specialist˙to join our founding teamThe candidate will join the Application Support & Administration team and will participates in ongoing administrative support and end-user support.˙Key responsibilities.

  • Works closely with the all Information Technology and Infrastructure Leadership to support the on-going administration and day-to-day operations of all payment business˙applications ( SWIFTAlliance, SNL, SWIFT HSM, RTGS Core System, Compliance- AML, Transaction Monitoring) and relevant modules.
  • Technical support for connectivity and associated operating system
  • Demonstrates the requisite knowledge, skills, and abilities to effectively solicit and capture business and technical requirements; develop, test, and implement system configurations and workflows; diagnose the underlying drivers of performance gaps; inform continuous improvement initiatives
  • Maintain product support and maintenance contracts with vendors
  • Monitoring and tracking of SWIFT production issues and working pro-actively to catch incidents before they happen
  • Ensuring problem and root cause tickets are progressed as per SLAs
  • Ensure test planning, strategy and validation are sufficient and in place for changes to be deployed, coordinate release and post release support
  • Provide˙2nd˙level for application support by assisting in understanding and analysing the day-to-day problems faced by the end users of the systems.
  • Handle interface and functionality testing of new releases, patches and certification
  • To provide solution or workaround to users for their requests on SWIFT system
  • To deliver training to users in software applications
  • Prepare manuals for operators and users
  • Advice in implementing changes required by users & software vendors

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