| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Financial Services; Investment, Securities & Funds |
| Functional Area | Not Mentioned |
As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsiblePayment System Application Specialist to join our founding teamThe candidate will join the Application Support & Administration team and will participates in ongoing administrative support and end-user support.Key responsibilities:Works closely with the all Information Technology and Infrastructure Leadership to support the on-going administration and day-to-day operations of all payment business applications ( SWIFTAlliance, SNL, SWIFT HSM, RTGS Core System, Compliance- AML, Transaction Monitoring) and relevant modules.Technical support for connectivity and associated operating systemDemonstrates the requisite knowledge, skills, and abilities to effectively solicit and capture business and technical requirements; develop, test, and implement system configurations and workflows; diagnose the underlying drivers of performance gaps; inform continuous improvement initiativesMaintain product support and maintenance contracts with vendorsMonitoring and tracking of SWIFT production issues and working pro-actively to catch incidents before they happenEnsuring problem and root cause tickets are progressed as per SLAsEnsure test planning, strategy and validation are sufficient and in place for changes to be deployed, coordinate release and post release supportProvide 2nd level for application support by assisting in understanding and analysing the day-to-day problems faced by the end users of the systems.Handle interface and functionality testing of new releases, patches and certificationTo provide solution or workaround to users for their requests on SWIFT systemTo deliver training to users in software applicationsPrepare manuals for operators and usersAdvice in implementing changes required by users & software vendors.
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