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Telephone Operator - Arabic Speaker

1.00 to 10.00 Years   United Arab Emirates , Sharjah   25 Mar, 2023
Hilton
Job LocationUnited Arab Emirates , Sharjah
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitals /Healthcare /Diagnostics
Functional AreaNot Mentioned

Job Description

As a Telephone Operator you are expected to answer hotel telephone and directs calls appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contacts hotel executives and city services in cases of emergency. What will I be doingAs a Telephone Operator you must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
  • Follow company brand standards
  • Assist other departments, as necessary
  • Answercalls originating from external and internal sources.
  • Directcaller to appropriate extension or room.
  • Verifylast name of guest for all room calls.
  • Assist guests with directions or other required information.
  • Directhotel staff to assist guests, upon request.
  • Communicateto callers in a clear and concise manner.
  • Input/writemessages using proper grammar and spelling.
  • Verifynames and telephone numbers.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
  • Operate facsimile to send and receive transmissions for guests.
  • Notify guests of receipts using computer system.
  • Call for repair and technical support of all computers-based PBX equipment.
What are we looking forTelephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Good communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Additional language ability preferred

Keyskills :
Public SpeakerRadio HostTelemarketing ExecutiveWedding Planner Assistant

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.

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