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Service Advisors | Trading Enterprises | Multiple Locations - UAE

3.00 to 5.00 Years   United Arab Emirates   30 Nov, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

About the Position:We are currently looking for technically competent & performance driven Service Advisors to work with Trading Enterprises - Honda, Chrysler, Jeep, Dodge, Ram & Volvo?across the UAE.?Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.?As part of our Service team, your key responsibilities are as follows:

  • Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
  • Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
  • Qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty
  • Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
  • Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required)
  • Achieved monthly financial targets set for Labour Hours, Parts and other sales.
  • Manage and monitor Work in progress to ensure timely delivery of the vehicle to customer.
  • Ensure customer is reminded about the next service due.

Keyskills :

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