Product Manager | Digital Products & CX | Al Futtaim Automotive

Job Description

Job Requisition ID:146810Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group?s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview Of The RoleThe Product Manager role will be key in translating digital business strategies into product strategies and roadmaps for the Automotive division. The right candidate will be tasked with driving the growth of the business through a focus on consumer insights, customer experience design and data backed decisions which will lead to a Sales & After Sales digital portfolio of products and Services that delivers sales performance, margin strength and competitive advantage in the Automotive sector in the UAE region and all AFA International businesses.This is a critical role that will help us deliver not only on existing digital roadmaps and aspirations but will be bringing forward ideas and innovative new ways to provide best in class digital end to end customer experiences from ideation to go to market and beyond stages. Leading from the front, the right candidate will be responsible for maximising sales / profit through commercial understanding of product, customer and internal capabilities.This role will use specific discipline & technical knowledge to plan and enable a strategic roadmap for agile web and digital development that integrates User Centred design, data analytics and digital / marketing automation in delivery outcomes for Automotive division digital aspiration with an ongoing role to drive continuous improvement beyond the completion of the initial uplift.This role will work in a fast-paced environment, and collaborate with cross-functional teams, and business stakeholders, to define our digital product priorities & roadmaps. In this role, the right candidate will be responsible for gathering requirements, generating ideas, developing appropriate business cases and prioritizing according to the strategic direction of AF Automotive Division & AF Group. The role will be responsible also for forecasting the growth opportunities associated with the Digital & CX vision, executing its delivery, and evangelizing product adoption.What You Will Do? Operate within the framework and operating model of the Digital Product & CX as part of the Customer Centricity Centre of Excellence that can service and support all brands within the Automotive division? Defining product vision, identifying features and working closely with internal / external experts, technology and all relevant teams to get those features in the hands of customers? Communicate the product vision and drive the different teams to the common goal? Drive eCommerce initiatives and identify new areas of opportunities to elevate the company globally.? Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies? Manage and coordinate cross-product dependencies across the Automotive division ensuring duplication of effort and wastage of budgets is eliminated? Define quarterly strategic plans and review execution to previous, quarterly plans with stakeholders and executive management? Evangelize the product vision, benefits to new feature capabilities, and educate stakeholders and internal teams on how they could be best used in their verticals of focus? Work with sales teams in pre-sales, sales & after sales technical and go-to-market discussions and prioritize roadmap and deliverables? Work with team members, other delivery leaders, team leaders, program managers and stakeholders, to identify / manage cross-organisational dependencies and remove any impediments from the team while promoting self-management and individual accountability.? Organise and facilitate sprint planning, daily stand-up meetings, reviews, retrospectives, demonstrations and other required meetings.? Foster a team culture of innovation, creativity and thinking outside-the-box while adhering to architectural, governance, best practices and change guidelines.? Track and communicate team velocity and sprint/release progress.? Ensure the team is practicing the core delivery principles of collaboration, prioritisation, team accountability and visibility.? Effectively listen to the teams? opinions/suggestions and empower the team to take ownership.? Provide inputs based on in-depth data analysis and demonstrate how that analysis impacts key product metrics? Manage prioritisation and trade-offs among customer experience, technical constraints and business drivers? Develop a deep understanding of our customers: their problems, their needs, their desires and use it to improve the experiences we deliver across all business units? Innovate, lead the industry and ensure we stay ahead of competitors in product features? Identify opportunities for key initiatives to enhance the customer experience and improve the customer experience? Partner closely with Analytics to own and analyse division and product metrics: retention, monetisation, virality and engagement to report on variances and make product or operational recommendations? Embed a Customer First data led prioritisation ethic? Support post-delivery implementation optimizations? Drive a culture of continuous improvementRequired Skills To Be Successful? Comfortable in ambiguous situations and can apply analytical thinking to guide direction? Ability to deliver customer strategies through design and product development? Solid business acumen, with the ability to identify the technology required for products in order to deliver business goals? Equally adept at solving complex problems and influencing teams and management to deliver themAbout The TeamThe role reports to Head of Digital Products and the Product Manager is the most critical contributor and needs to demonstrate an extremely high level of relationship between all stakeholders to deliver exceptional customer experience.What Equips You For The Role? 5+ years of experience in Customer Experience, eCommerce and product management? 3+ years of experience with digital technologies? 2+ years of experience managing teams of product managers/owners? Experience managing customer centric and data led development practices across several teams? Experience managing both onsite and remote product and development teams? Ability to communicate with executive stakeholders on future value and past execution? Bachelors Degree in Marketing or Technical field, and/or technical leadership role preferredAbout Al-Futtaim AutomotiveA major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world?s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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