Guest Service Manager - Front Office - Jumeirah at Saadiyat Island Resort

Job Description

About Jumeirah and Jumeirah at Saadiyat Island:At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.We want you to do well from the beginning, so we?ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ?Your Place to ?.A landmark property for the Emirate opened in2018, Jumeirah at Saadiyat Island offers 296rooms and suites facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space. This luxury beach front hotel embodies the beauty of the ocean - the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life. Home to eight restaurants and bars, Jumeirah at Saadiyat Island has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge. Guests can also explore the 400 metre public beach and three swimming pools. Jumeirah at Saadiyat Island was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan?s Projects Department.About the Role:An opportunity has arisen for aGuest Service Managerto join our Front Office department in Jumeirah at Saadiyat Island. The main duties and responsibilities of this role are:

• To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals
• To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
• To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
• To assist the Front Office Manager in supervising the Guest Relation, Club Executive, communications and the Front Desk operations
• Dedication to quality, hospitality and guest satisfaction
• To maintain and distribute the staff attendance summery sheet
• To co-ordinate the introduction and training of new employees. The Duty Manager will also be required to identify training, plans them and deliver to meet needs to all colleagues.
• To assist the Reception staff in their duties as required
• To ensure that all reception staff are well aware / trained about their Manual and procedures
• Supervise the cross training of staff from other departments
• To report any hazards of health and safety to guests and staff to the Front Office Manager and take immediate corrective action as and when necessary

About you:The ideal candidate for this position will have the following experience and qualifications:

• Diploma or Equivalent related to the hospitality industry
• Strong knowledge of the property management systems
• Works positively with others and contributes actively to promote a healthy team spirit
• Exceptional People Management skills, able to handle conflict
• Excellent organization and management skills with a ?hands on approach
• Communication skills, both verbal and written
• At least 2 years experience in similar position in Front Office

About the benefits:This position offers a highly competitive salary and package which includes; your own single room accommodation, free transport to and from your place of work if company provided accommodation, uniform, laundry services, meals during working hours, annual flight ticket, medical and dental coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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