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Guest Liaison Coordinator

2.00 to 5.00 Years   United Arab Emirates , Egypt   25 Mar, 2023
Marriott International
Job LocationUnited Arab Emirates , Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryHotels /Hospitality /Restaurant
Functional AreaNot Mentioned

Job Description

JOB SUMMARY To ensure the professional and effective running of the day to day rooms administrative operations in accordance with all luxury collection service standards and in line with Marriott Hotels and Resorts Policies and Procedures. To provide personalized services and direct coordinating of all aspects of the guests stay at the resort, through the co-ordination of the other operations unit. To act as the primary link between the guests and the operations, being responsible for ensuring delivery of the resorts services to visitors and guests. To maintain accurate procedures for guest reception, check-in and pre-arrival formalities, and arrange daily activities in line with the resorts services and functionality. SCOPE / BUSINESS CONTEXT

  • A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
  • Number of Direct Reports - 2
  • Titles of Direct Reports - 2
CANDIDATE PROFILE Experience:
  • At least 2 years working experience in a position relevant to the Front Office procedures from 5. hotels and resorts. Experience in working in remote locations is a strong asset.
Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)
Education or Certification
  • High school diploma or higher.
SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position:
  • Assist front office leaders to co-ordinate all activities, operations and running of Guest Services Center- whilst actively displaying a proactive team work.
  • Together with direct report, take a leading role in positively representing the company with guest through reinforcing a customer focused approach to hotel operations at all times and harnessing Guest Satisfaction Survey (GSS) data is a tool measure success.
  • Activity drive Marriott Internatinal programme and ensure daily, monthly, and yearly target is being met.
  • Run and review pre-arrival, GPS reports and ensure to keep a steady communication platform in the system for all arriving guests.
  • Manage all GXP functionalities and processes and ensure a full usage of the same by all direct reports.
  • As a pre-arrival communication Ambassador ensure all guest are engaged prior to arrival to resort and all other departments aware of any special occasion/ preferences communicated by the guests.
  • Ensure quality of data is maintained within the property management system enabling accurate guests history and preferences.
  • Ensure that all written guest feedback concerning Front Office/ Rooms is responded to within 48 hours of receipt.
  • Ensure effective channels of communication are in place maximizing the opportunities of distributing the information available and encouraging ideas and participation from tea. (GXP CHAT SOP) member, through monthly team briefing, daily morning meeting and daily operations meeting.
  • Supply and co-coordinating effective training to AYS team to carry duties as required. Ensure training profiles are in place and kept to date.
  • Participate as a member of the Hotel Fire and Emergency Team as required.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the worlds most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

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About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development

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