Front Desk Manager - Jumeirah Beach Hotel

Job Description

About Jumeirah & the Hotel:Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different? brand promise.Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.Jumeirah Beach Hotel, Dubai?s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad?s Kids Club, Talise? Spa, and direct complimentary access to Wild Wadi Waterpark? for all guests, the hotel continues to redefine the holiday experience.About the Job:An opportunity has arisen fora Front Desk Manager, with Jumeirah Beach Hotel. The purpose of this role is to head the day-to-day operations at the front desk, including Duty Managers, Guest Services Executives, Rooms Controllers and CID data entry team.The main duties and responsibilities of this role:

• Primary focus on overall operation at the reception, duty management, guest services, rooms controlling, compliance.
• Ensure that guests are receiving the best possible service at the Front Desk, monitor the comfort and well-being of the guests, whereby health and safety regulations are followed.
• Record any guest complaints act and follow up with other departments the outcome.
• Discuss Night Audit discrepancies with the team and follow up on their corrections.
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
• Ensure maximum room revenue through up-selling within stipulated guidelines. Therefore, optimizing the sale of room inventory, while controlling room availability in high occupancy periods.
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements. Making sure to audits registration cards, refunds, paid outs before sending them to accounts.
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies.
• Manage Front Desk during peak operation hours, checking the standards of services, and cleanliness as well as greeting and assisting in the check-in and check-out of the guests.

About you:

• The ideal candidate for this position will have the following experience, skills, and qualifications:
• Minimum of 3 years of front office managerial experience, preferably in luxury 5* environment.
• Must have strong verbal and written communication skills ? additional European language a plus but not essential.
• Excellent leadership, management, and team building skills
• Bachelor?s Degree of Hospitality, Business, or any relevant field from an accredited and renowned University.
• Strong understanding of financial statements.

About the Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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