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Fitness Instructor

1.00 to 10.00 Years   United Arab Emirates   01 Oct, 2022
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

  • To provide safe working environment using appropriate materials, equipments and supplies.
  • To properly use the telephone etiquette as per Sofitel standards.
  • To attend to all guests approaching the Fitness Centre with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
  • To offer a warm welcome to all guests and ensure that they enjoy their stay.
  • To personally greet and escort the guests rather than pointing out directions.
  • To respect the privacy of the guests and the confidentiality of the information.
  • To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
  • To call the supervisor or manager for advice in serious cases or if an approval is required.
  • To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
  • To be aware of and to report all guest comments or complaints.
  • To be aware of all VIPs visiting or staying in the hotel.
  • Implement Fitness programs & assessment procedures.
  • To support the activities of the Fitness Centre Guest Service Officers.
  • Participate in all trainings organized by Sofitel.
  • To daily follow the checklists.
  • To report any equipment malfunction to the Assistant Manager and follow up accordingly.
  • To assist in maintaining the gymnasium area (floor, mirrors, fitness machines, etc. )
  • To regularly check the tennis court area to assist guests and ensure its orderliness.
  • To comply and reinforce the safety regulations and procedures of the hotel.
  • Assisting clients in all aspects regarding their exercise regimen with complete information about the appropriate exercises, proper execution, health advice and nutrition.
  • To continuously maintain and service all equipments related or assigned to the department, as specified in equipment manuals.
  • To be flexible with working hours.
  • To project a positive and motivated attitude.
  • To be fully conversant with first aid.

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