Data Networking Security and Systems Engineer

Job Description

Job Requisition ID:[[140445]]Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group?s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the roleData networking / Wi-Fi / Network security / Virtualization engineer to achieve prompt maintenance services and completion of projects within the planned time and cost.Assist Sales Account Manager in growing revenue from existing customers.Ownership of projects completion and revenue generation from new projects and change requests.Assist Support Manager with incident management, problem management, Service Request Management, Service Transitioning, Continual Service Improvements, and reducing cost and improving targets.What you will do

• Coordinate with customers and managed services manager to design service delivery through NOC and field services.
• Implement the solution as specified.
• After-sales support maintenance as per SLA signed with customers
• Plan, configure and oversee the implementation of the data network infrastructure in coordination with customers, principals, service providers, and business partners to ensure implementation meets design parameters.
• Lead the project to deliver Data networking and Wi-Fi solutions at customer site
• Ensure the committed timelines are met for the projects at customer sites within the agreed scope, cost, and quality.
• Ensure all project deliverables are tracked and communicated as per stakeholders? requirements
• Installing, configuring, and maintaining enterprise-level network hardware and applications.
• Providing post-sales support to customers.
• Troubleshoot and provide solutions in a timely manner for the complex multi-vendor networks.
• Provide support for project implementation & documentation.
• Training to customers on system usage.
• Prioritizing workload to maximize productivity and minimize customer downtime.

Project Quality Management

• Ensure the quality of all assigned projects executed/ achieved according to the quality standards defined by the project brief resulting in receipt of the Completion Certificate.

Administrative & Coordination Support

• Ensure excellent documentation management and day to day activities are undertaken to the required standards.
• Assist with the preparation, coordination and updating of the business reports.
• Provide a high collaboration level to support and assistance to other departments and senior managers whenever needed.

Service Delivery

• Ensure Customer Satisfaction with the 24x7 Support.

Required Skills to be successful

• Various certifications in data and Wi-Fi from Cisco /Aruba / Alcatel ? Lucent.
• Expert level of certification and working experience on
  • Cisco Routing & Switching
  • Cisco Security
  • Cisco, Aruba & Ruckus Wi-Fi
  • Alcatel Lucent Networking
  • Fortinet Firewalls
• Must have full network lifecycle experience including gathering requirements, design, test, documentation, configuration and maintenance.
• Excellent problem analytical skills and problem simulation.
• Additional experience in Server storage will get preference.

What equips you for the role

• Graduate engineer in Electronics / Telecom / IT/ computer science .
• Minimum 8 years of experience in implementation of data networking / Wi-Fi / Network security.

Behavioral Competencies :

• Leadership, Management and ?can do? attitude
• Team player and flexibility
• Results-oriented
• Excellent interpersonal and communication (written and oral) skills.
• Excellent Time Management skills.
• Commercial acumen.
• Change management ability.
• Risk management and mitigation.
• Communication & influencing at all levels ? internal and external.
• Strong eye for detail and understanding of the value in process.

About Al-Futtaim Engineering & TechnologiesAl-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, , Energy Management, Technology Infrastructure and Digital Transformation.The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

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