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Customer Service

2.00 to 5.00 Years   United Arab Emirates   23 Oct, 2022
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

UAE National Customer Service | IKEA | UAE (Multiple stores)About the positionYou are responsible to oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.Key Specific Accountabilities:

  • Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, orautomatic debits.
  • Compute and record transactions ensuring 100% accuracy for all register transactions.
  • Count and record the float before trading begins and upon close of trading ensuring accurate cash handling andsafe custody of collected cash.
  • Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available forthe customers providing bags / trollies as appropriate to facilitate the shopping journey.
  • Ensure that companys customers are well attended to by responding to their needs & working efficiently tominimize queues.
  • Ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and theprocedure quick and easy.
  • Handle routine customer complaints promptly and courteously, ensuring that customers are dealt with in aprompt and courteous manner to guarantee maximum customer satisfaction.
  • Greet and welcome customers on arrival at Smaland ensuring the Smaland admission policy is explained in afriendly and professional manner.
  • Ensure the Childs safety is their main priority while they are in Smaland providing a safe environment for childrenwithin the area.
  • Make announcements and pages the customers (parents) if there is any issue with the children in the playroomarea or general announcements to customers when needed.
  • Ensure all system procedures are adhered to as per policy / procedure.
  • Book IKEA services (Home Delivery, Assembly, Measurement) and follow up on out-of-stock articles in self-serve
  • Handle returns and exchange issues based on own judgment, experience and authority given by the managementaccording to which exceptions can be made to retain a customer.
  • Use the information from Returns & Exchange desk to detect and act upon or report to the management about aproduct fault, safety problem or transportation problem
  • Brief the Duty Manager on complaints that require management assistance.
  • Prepare daily / weekly / monthly reports of transactions at the returns & Exchange desk to be used for reconcilingwith the cash till as well as the accounts for the period of the report as well as analyzing trends on sales andprofitability and performance of the store.

Keyskills :

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