| Job Location | United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
He/she is an ambassador of excellence in Service & Operation, managing all the Client Service activity. The CS Associate must demonstrate a high level of experience and practical application of the brand policies and procedures. He/she always adopt a solution-oriented mindset.Role overview:? Ensure the registration of all repair order on IRIS system? Check the client eligibility to FOC programs? Identify and check spare part availability on the systems? Handle with admin team the boutique stock repair and sticker maintenance? Organize the transfer to the relevant repair location? Follow-up with on the repair lead-time with the relevant team? Organize the repair delivery via FedEx and manage remote payment? Ensure Quality Check upon repair reception? Process product exchange related to after-sales? Support the SA team on CS policies/procedure/repair feasibility? Support the SA team on the floor when required (CS clients)? Brief boutique teams on CS updates (new projects, services, activations?)? Support Dubai Mall CS Team (repair delivery, collection call, lead-time update?)? Ensure coordination with Call Center on CS topics? Be proficient in Cartier operation systems (Wise, NSI/IRIS, Kering portal?)? Ensure smooth and clear communication with all the stakeholders? Build and ensure strong relationship with RCS workshop technician and Operation platform regarding the repair quality, lead delay and Cartier rules and policies? Be part of the monthly meeting with workshop technician to align on repair performance and new services (lead time, quality check, CS program, personalization?) General InformationYour background:? Excellent verbal and written communication skills? Strong interpersonal skills; empathy, confidence, patience, team-player? Ability to prioritize in a high traffic environment and work under pressure? Strong solution-driver, client-focused? Reliable and flexible? Accurate, organized and efficient? Good knowledge of MS Office and after-sales system
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