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Call Center Agent
1.00 to 10.00 Years
United Arab Emirates
01 Oct, 2022
GALADARI BROTHERS CO. L.L.C
1 Jobs Openings
Job Location
United Arab Emirates
Education
Not Mentioned
Salary
Not Mentioned
Industry
Other Business Support Services
Functional Area
Not Mentioned
Job Description
KEY JOB RESPONSIBILITIES
Follow the customer service standards of procedures as set for the Call Center.
Ensure that all guests orders are set on POS in accordance with their needs.
Handle all online orders through aggregators and ensure timely delivery
Ensure that all orders are being delivered within the standard time
Coordinate customers? orders according to the location and time to facilitate the driver?s role.
Handle Feedback calls day by day to finalize the monthly feedback report.
Handle the customers complaint and satisfy the customer.
Maximize the sales and revenue for the restaurant by maintaining the upselling skills at all times.
Ensure a high level of product knowledge / Menu knowledge of the restaurant?s menu items
Report any system failures/problems to the manager
Keep the workstation clean always
QUALIFICATION, EXPERIENCE & SKILLS
Graduation in any discipline
Very good communication skills - Bilingual (Arabic & English)
Exposure to call center environment
Excellent customer service skills.
Very good in computer skills.
Problem solving and timely coordination
High level of energy & enthusiasm
Keyskills :
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