Bartender - Thai

Job Description

POSITION SUMMARYPrepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Responsibilitiesfor set-up,mixingofdrinks,serviceandclean-upforcateringbarfunctions.Insodoing,isexpected todirectalleffort towardguestsatisfaction,theachievement/maintenanceofdivisionstandards,andprofitmaximization. SCOPE/ BUSINESS CONTEXT

• AFullTimepositionbasedat JWMarriottMarquisDubai.
• NumberofDirectReports- 0
• TitlesofDirectReports- xx

CANDIDATEPROFILEExperience:

• Minimumof2-yearexperienceofasimilarpositionwithinafivestarhotel

Skillsand Knowledge

• Thoroughbeverageknowledge
• SalesPerson-Abilitytosuggestand upsell
• Friendlyandoutgoing
• BasicComputerSkills

EducationorCertification

• Diploma or degreeinhotel management
• Bartender Certificate

SPECIFICDUTIESThefollowingarespecificresponsibilitiesandcontributionscriticaltothesuccessfulperformanceoftheposition:

• Punchin,asschedule,ready to work andaccordingtoGroomingStandards.
• Check forcaptainfor requiredsetup andtypeofserviceassignment.
• Have bar set upreadyto go 15 minutes before function is schedules to start.
  • Thisinvolves:Anadequate supply offollowing(tolastthrough the duration of thefunction,ifpossible). Ice, water, mixer,allingredientsnecessaryfor preparingdrinks.Glasses,garnishes,napkinandsidetowel.Matches/ashtrayscigarettes.
• Performcashierduties,ifrequired.ThisinvolveshandlingticketsandcashasperMarriottInternational Food andBeverageSOP.
• Prepare andserveddrinksasperMarriottstandards,policiesproceduresusingajiggerasalltimes.
• Neverleaveyourbarduringafunctionunlessproperly relievedbyanother bartender or thecaptain/maitred
• Atall times the bar area shouldbemaintained in a clean and organized condition.Practicecleanasyougo.
• Afterfunctionisover andguesthaveleftthe room,breakdownand thoroughlycleanthe bar.
• Ensurethe properstorageofliquor,fruitand equipment,allliquorto besecure.
• Tocomplywithalllocallawsandregulations.
• To reportissuesor requirements to thesupervisors.
• Whenrequested,isreadyto workasawaiter/waitressas well.
• To have acleanuniformandimpeccablepersonalgroomingincompliance withcompanystandards.
• To be at theassignedwork area,inuniform,andreadyto work at thetimethatisscheduled.
• Thewaiter/waitresswillberesponsibleforthesesetup,bussingandcleanupofallthe followingtableservicenecessitiesaswell as theproperstorageofthisequipmentinitsproperplaceafter useinthe room (to putthingsinthe properplace).
• AllEventOperationsbartenderswillbe required to completelyfamiliarizehimselfwith thelocationofeachofthefunctionrooms and related areas and thevariousworkabletypesofsetup toincludethe following:schoolstyle,theatrestyle,conferencestyle,U-Shape,Hollowsquare,Hollowrectangle,Banquetstyle,T-Shape,E-Shape,Differenttypes of buffetsetup,Coffee Trolley.
• Setup,service,breakdownandvacuumingofalldepartmentfunctionstoinclude:meetings,breakfast,lunch,dinner, receptions, banquethallcleaners,dances/concerts,exhibits, generalcleaningofallareaandvacuum,outdoorcatering.
• Setup andhandletables,i.e.rounds,rectangles,ovals,schoolroometc.
• The waiter will be totally responsible forensuringthateachservicepiece oflinenchina,glass and silverwareisspotlessbeforeitis placed on atable,andthateachtableissetupuniformly.
• Eachwaiter will beresponsiblefor attending menuclassbeforeeachoftheirdesignated functionwith the supervisor/managersinableto obtain better food and beverageknowledge.
• To introduce ones self to the guest on ones station and project a warm cheerful, enthusiastic desire to be of service.
• To wear a name tagaspart of the properuniform,as wellasnoexcessivejewelry to be worn whileworking.
• Tocomplywith all safety regulations and company policiesasoutlined in the Employees handbook.
• Toassistcustomerwheneverpossible/
• To attend meetings whenscheduled.
• Becometotallyfamiliarwithhowtoread aBanquetEventOrder(BEO)andhowtoseta room fromthatorder.
• To performallotherreasonable dutiesrequired in the operation and as requested by management.
• To ensure thatallprops aftereachfunctionisstorebackinthe designated area andhandleswith greatcare.
• To ensure thatallbar equipments,fixtureand furniture arehandledwith greatcare.
• Tocreatea goodworkingrelationshipwith co-workers and maintain acourteousattitudetowards the management andalltheemployeesandguestsof thehotel.
• Tobringanyproblemsthatmayoccuror anyspecialrequestsbyguests to their supervisors attention as soon as possible.
• To provide thebestpossibleproperserviceofguestsofthishotelatalltimes.
• To practice constantly theCleanas you go policy to uphold the highest sanitation standards.

OTHERSafetyandSecurity

• Reportworkrelatedaccidents,orotherinjuriesimmediatelyuponoccurrencetomanager/supervisor.
• Followcompanyanddepartmentsafetyandsecuritypoliciesand procedurestoensureaclean,safe,andsecureenvironment.
• NotifyLossPrevention/Securityofanyguestreportsoftheft.

Policies andProcedures

• Followcompany,hoteland departmentpoliciesandprocedures.
• FollowsMarriottInternationalHotelsLimitedRegionalOfficepoliciesand procedures
• Protecttheprivacyand securityofguestsandcoworkers.
• Maintainconfidentialityofproprietarymaterialsandinformation.
• Ensureuniform,nametags, andpersonalappearance areclean,hygienic,professionalandincompliancewith companypoliciesand procedures.
• Protectcompanytools,equipment, machines,orotherassetsinaccordancewith companypoliciesandprocedures.
• PerformotherreasonablejobdutiesasrequestedbySupervisorsandManagement.
• Workinghours asrequiredtodoyourjob butnormallynotlessthan48hoursperweek.

GuestRelations

• Activelylistenand respondpositivelytoguestquestions,concerns,andrequestsusingbrandorpropertyspecificprocess (e.g., LEARN, JWSymphonyofService)toresolveissues,delight,andbuildtrust.
• Assistotheremployeestoensurepropercoverage and promptguestservice.
• Anticipateguestsserviceneeds,includingaskingquestionsofgueststobetterunderstandtheirneeds andwatching/listeningtoguestpreferences andactingonthemwheneverpossible.
• Addressguestsserviceneedsinaprofessional,positive,andtimelymanner.
• Engageguestsinconversationregardingtheirstay,propertyservices,and areaattractions/offerings.
• Thankguestswithgenuineappreciationandprovidea fondfarewell.
• Welcomeandacknowledgeeach andeveryguestwith asmile,eyecontact,and afriendlyverbalgreeting,usingtheguestsnamewhenpossible.
• Supplyguests/residentswithdirectionsandinformationregardingproperty amenities,services,and hoursofoperation,andlocalareasofinterestandactivities.

Communication

• Answertelephonesusingappropriateetiquetteincludingansweringthephonewithin3 rings,answeringwithasmileinonesvoice,usingthecallers name,transferringcallstoappropriate person/department,requestingpermissionbeforeplacingthecalleronhold,taking andrelayingmessages,andallowingthecallertoendthecall.
• Speaktoguests and co-workersusingclear,appropriateandprofessionallanguage.
• Talkwith andlistentootheremployeestoeffectivelyexchangeinformation.

WorkingwithOthers

• Supportallco-workers andtreatthemwithdignityandrespect.
• Handlesensitiveissueswithemployeesand/orguestswithtact,respect,diplomacy,andconfidentiality.Developandmaintainpositiveandproductiveworkingrelationshipswithotheremployeesand departments.
• Partnerwithandassistotherstopromote anenvironmentofteamworkandachievecommongoals.

QualityAssurance/QualityImprovement

• Complywithqualityassuranceexpectationsand standards,e.g.GuestVoiceandJWMarriottBrandStandardAudit.

PhysicalTasks

• Enterandlocatework-relatedinformationusingcomputersand/orpointofsalesystems.
• Stand,sit,orwalkforanextendedperiodoftimeorforanentireworkshift.
• Readandvisuallyverifyinformationina varietyofformats(e.g., small print).
• Move,lift,carry,push,pull,andplaceobjectsweighinglessthanorequalto10poundswithoutassistance.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Keyskills :

About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development